ESR ESG 2020 - EN

Building for the New Economy 14 Environmental, Social and Governance Report 2020 AN EMPLOYER OF CHOICE Career Progression We support and encourage our employees to fulfil their career potential. Performance management processes are in place to facilitate timely and constructive dialogue between managers and their team members. In 2020, we made a number of promotions and new hires for key senior executive positions. Our approach to leadership development combines formal training with mentoring and career coaching. Culture of Active Learning We encourage our employees to participate in formal training related to their roles complemented by on-the-job experience. Regional offices cover employee training expenses for professional membership and examination fees, as well as participation in external training programmes and industry conferences. Total Rewards Strategy We review remuneration annually to reflect individual performance and the market value of relevant skills and experience. Beyond mandatory requirements in local employment law, our local offices offer a range of benefits from paid vacation, medical and family leave, to insurance and retirement saving schemes. ESR CARES. WE WANT TO KNOW ABOUT WHAT OUR PEOPLE THINK AND HOW THEY FEEL. In November 2020, we engaged an independent consultant to conduct our inaugural Group-wide Employee Engagement survey in order to help us benchmark the level of employee engagement across our organisation and to inform our approach going forwards. 517 Respondents 75.7 out of 100 Overall Satisfaction Score 89% Response Rate +10.9 Net Promoter Score Overall, the findings reveal that ESR provides a conducive environment for people to fulfill both personal and professional goals. Survey respondents expressed high levels of confidence in ESR’s well formulated and executed business strategy as well as in our leadership’s capability to respond to business challenges. However, we recognise there is room to improve communication within the workplace. We are responding to this feedback by introducing more regular team meetings and local or regional office conferences to update our employees in a more timely and comprehensive way about business developments. We will also explore more training and learning opportunities to promote internal knowledge sharing. TEAMWORK RESPECT LEADERSHIP COMMUNICATION DEVELOPMENT ENGAGEMENT SUPERVISION Key drivers Key Outcomes