ESR ESG 2020 - EN

Building for the New Economy 7 COMBATING COVID-19 TOGETHER 2020 was a year of unexpected challenges arising from the global COVID-19 pandemic. With thanks to the dedication of our workforce and support from our stakeholders, ESR has demonstrated extraordinary resilience; maintaining continuous operations while safeguarding our people and assets. During the year, we implemented enhanced safety measures in facilities under our management, including regular cleaning of common areas and staff training, especially for security personnel. Our Vision for Sustainable Development On construction sites for our development assets, we worked with contractors to implement temperature screening and enhanced hygiene protocols. These include hand-washing and compulsory wearing of facemasks in accordance with local guidelines and regulations. We continue to work closely with our tenants to ensure effective communication about COVID-19 prevention and control. Recognising adverse effects of business disruption on some tenants, our local teams evaluate and approve rent-relief requests on a case by case basis. WE ARE EMBRACING TECHNOLOGY TO KEEP PEOPLE SAFE In some ways, digital transformation has emerged as a silver lining of the COVID-19 crisis. In 2020, ESR India launched a mobile application developed by Smarten Spaces to help combat spread of the disease by facilitating contactless entry and exit for workers and visitors at our facilities. The launch of this app is a remarkable step towards digitally managed spaces, contactless facilities, and better tenant experiences . In addition to digital submission of mandatory health declarations and thermal temperature scans, AI technology helps to detect anomalies and monitor social distancing. Users of the app also receive regular updates on schedules for deep cleaning, government guidelines, and other information about COVID-19 prevention from credible sources. SUPPORTING LOCAL COMMUNITIES THROUGH CHALLENGING TIMES While ESR has been fortunate to experience limited disruption to our business from the COVID-19 pandemic, colleagues in our offices around the region have been deeply impacted by the human cost of this disease on local communities. We are reaching out to support local communities through these challenging times. ESR India donated 15,000 kg of rice to local communities in Chennai whose livelihoods were severely disrupted by the national lockdown. Amid widespread concern about shortage of medical supplies, we also donated a multi-functional emergency ventilator to the M W Desai Hospital in Mumbai. In Japan, ESR is playing a supportive role in the logistics chain for COVID-19 vaccines. Under license from local authorities, vaccines are being stored at an ESR facility in the Osaka/Kansai region. The first batch of 35,000 vaccines was delivered in early March 2021. Temperature screening of all visitors Increased frequency of sanitising high contact public areas