ENGAGING WITH OUR STAKEHOLDERS STAKEHOLDER ENGAGEMENT IS INTEGRAL TO THE WAY WE DO BUSINESS At ESR, we work closely with our stakeholders, both internal and external, to achieve shared business goals that align with our core values. Constructive engagement and long-term relationships are integral to our daily business. To strive for continuous improvement, we must listen to and reflect upon the views of key stakeholder groups, consider the performance of our peers and keep up to date on the latest developments and technologies relevant to our industry. Times like these reinforce the fact that people are our most important asset. Our people have been and continue to be fundamental to the Group’s resilience and agility. Attracting and retaining the right talent is key to our continued success. Three out of five focus areas in the Human Centric pillar of our ESG Framework address various aspects of human resource management, including Safety, Health & Well-being, Diversity & Inclusion and Managing & Developing Talent. We engage our employees through various surveys and dialogues – including our 2020 Group-wide Employee Engagement Survey, myESR Intranet, Townhall sessions, Coffee and Learn sessions, In-Conversation sessions with our Co-CEOs and CSR initiatives with our Co-CEOs. ESR is fortunate to receive backing from some of the world’s preeminent investors such as APG, JD.com, CPP Investments, Oxford Properties, PGGM and Ping An. We cultivate strong and sustainable relationships with our capital partners, including shareholders, investors, analysts and fund managers, by providing regular and relevant information on corporate and business developments. We also recognise increasing demands from this stakeholder group for comprehensive disclosure around ESG-related risks and opportunities, particularly those related to climate change. In addition to regular updates, our other engagement channels include investor meetings, quarterly reporting updates and Annual General Meetings. 3PL and e-Commerce businesses account for approximately 62% of our tenant base across the enlarged Group. The remainder comprises brick-and-mortar retailers, manufacturers, cold-chain logistics and others. What all these highly-valued tenants have in common is the need to be closely connected to their customers in order to operate highly efficient supply chains. Our role is to provide sustainable and innovative solutions. ESR’s property managers are responsible for upholding the highest standards expected of our facilities throughout the region. They engage with tenants and liaise closely with vendors in our managed properties to oversee security, cleaning, repairs and other maintenance. In addition to these meetings, we also engage tenants through surveys, a 24/7 call centre to address tenants’ needs and community events. Contributing positively to sustainable development of the communities is integral to our corporate vision. As part of our ESG Framework, we have set ourselves the goal of creating a coordinated Group-wide Community Engagement Programme that will tie various initiatives from our local offices together into a coherent approach. EMPLOYEES SHAREHOLDERS, CAPITAL PARTNERS AND INVESTORS TENANTS COMMUNITY ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2021 13 PILLAR 1: HUMAN CENTRIC
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