Topic Specific Disclosures Content Index GRI 405: Diversity and Equal Opportunity 405-1 Diversity of governance bodies and employees ESG Data Summary GRI 413: Local Communities 413-1 Operations with local community engagement, impact assessments, and development programmes PILLAR 1: HUMAN CENTRIC: Seeding Positive Change in Our Communities GRI: 416 Quality of Assets and Services 416-2 Incidents of non-compliance concerning the health and safety impacts of products and services There were no reported incidents concerning the health and safety of our properties. GRI 418: Customer Privacy 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data There were no reported incidents in 2021. GRI: 419 Socioeconomic Compliance 419-1 Non-compliance with laws and regulations in the social and economic area ESR has complied with all relevant laws and regulations in the regions it operates. HKEX AND GRI INDICES ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2021 62 ABOUT THIS REPORT
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