38 STRENGTH IN UNITY Stakeholder Engagement The Human Centric approach towards internal and external stakeholders is to achieve shared business goals and align with the Group's core values. Stakeholders include employees, tenants, regulators, investors and capital partners, communities, suppliers and contractors. Constructive engagement and long-term relationships are integral to ESR’s business, enabling continuous improvement and better business decisions and strategies. The views of key stakeholder groups, performance of peers and latest developments and technologies relevant to the industry allows the Group to sustain its competitive advantage in the market. Some of the key engagement initiatives include employee engagement activities, tenant satisfaction surveys, industry engagement sessions, investor roadshows, community investment programmes and supplier engagement platforms. Safety, Health and Well-being Safety, Health and Well-being remains a top priority for the Group. A customised safety governance and reporting platform has been built at one of the larger Australian assets spanning over 200 hectares resulting in enhanced safety reporting and effective decision making in managing the properties. Leveraging information technology and data, the Group continues to advance safety and efficiency within its operations. In alignment with international safety standards, certain business units (ARA Property Management, ESR Data Centres and ESR China) obtained the ISO 45001 Occupational Health and Safety (“OHS”) certification. Regular online and in-person health and well-being initiatives are conducted where employees are encouraged to have open discussions on related topics on mental health and well-being (for example, see “R U OK? DAY” in the ESG Report). Testament to upholding high standards of safety, health and well-being at 28 managed assets in South Korea achieved the WELL Health-Safety Rating from the International WELL Building Institute (“IWBI”) — a third-party verified certification that focuses on operational policies, maintenance protocols, stakeholder engagement and emergency plans. Managing and Developing Talent The Group conducted its inaugural Group-wide Employee Engagement Survey in 2023 which achieved an overall average score of 4.25 out of 5 and a response rate of 80%. Survey Liaison Officers (“SLO”) were appointed for each local office to manage effective follow-up actions. Various employee engagement activities continue to be organised, including the first-ever ESR Group Global Art Competition. The Group also established the ESR Group Internship Programme (“GAIN”) to provide students with hands-on work experience in the real estate industry, with 19 interns completing the programme in 2023. In addition, the Group launched the inaugural New Employee Orientation (“NEO”), which enables new colleagues to acquire key insights from ESR’s senior executives. A total of 98 participants successfully completed the four hybrid sessions held last year. PILLAR 1: HUMAN CENTRIC This pillar focuses on the social aspect of the Group‘s operations, covering areas relating to its internal and external stakeholders. Preserved Kanazawa forest area, ESR Yokohama Sachiura DC 1, Japan ESR Group Global Art competition winning entry, Kaka Yao 11 years old
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