ESR SR 2019 EN

Talent Attraction, Retention and Training We aspire to be an Employer of Choice. Our strategic priorities for human resource management reflect the reality that success of our business depends upon the skills and dedication provided by our people to serve our customers well and generate long-term sustainable returns for our investors. Strategic HR Priorities Culture of Active Learning We support our employees to progress on continuous learning journeys through formal training related to their roles and responsibilities, complemented by on-the-job skills development and experience. As such, our regional offices manage an annual budget to cover employee expenses for professional membership and examination fees, as well as reimbursements for participation in external training programmes and industry conferences. In 2019, ESR Australia introduced a new Study Leave Policy providing practical and financial support for employees undertaking tertiary studies, including paid leave for attendance at lectures and tutorials or to complete course work and examinations. ESG training topics Career Progression We want to enable our employees to excel in their current roles and support them to fulfil their career potential. We have performance management processes in place to facilitate timely and constructive dialogue between managers and their team members. In some markets, Annual Performance Reviews take place in June and December of each year. In addition, we encourage our employees to seek feedback from their managers at any time. Key success factors for employee performance appraisal Our approach to succession planning and leadership development combines formal training, mentoring and exposure, feedback and coaching, and tailored on-the-job challenges. Building Trust Embracing Collaboration Effective and Constructive in Communication Striving for Excellence; Delivering Results Innovative Problem Solving Initiative and Taking Ownership Ongoing Professional Development Customer Focus Hiring the right talent for the right position Rewarding performance and desirable behaviours Investing in employee development Promoting employee engagement and retention Ensuring HR governance and compliance Climate risk Greenhouse gas emissions Energy, water and waste Supply chain Environmental impacts Gender and cultural diversity Occupational safety Supply chain safety Health and wellbeing at work Local community impacts Compliance Managing conflicts of interest Prevention of discrimination and harassment 9 Focused Environmental, Social and Governance Report