ESR SR 2019 EN

People and Partners We are committed to working closely with our stakeholders – both internal and external - to achieve shared business goals in accordance with our Core Values. Key stakeholder groups Attract and develop the best professionals Uphold high standards of ethical conduct Work as a team valuing diversity of views, ideas and cultures Excel in every aspect of our business Leadership Collaboration Integrity & Respect Excellence Employees Contractors, vendors and other suppliers Regulatory and certification bodies Customers / tenants Investors / capital partners Local authorities and communities Our property managers are tasked with resolving inquiries from tenants and working with facility management staff to rectify concerns Constructive and effective stakeholder engagement is integral to our daily business activities, and in this regard, our property managers fulfil a particularly critical role because they are in charge of managing facilities and leases, collecting and responding to feedback from tenants, as well as operations, procurement and contracts management. They also work closely with third-party property management vendors to oversee security, cleaning, repairs, and other maintenance work in our buildings. ESR’s Core Values Group Human Resources Policy The ESR Group Human Resources (HR) Policy covers our employment practices and approaches to workplaces, employee development, remuneration and benefits, and HR governance. The HR Policy serves as a reference guide for all regional offices to align behind a common set of values, processes and procedures. It is complemented by a suite of local policies that are specific to each market. ESR Code of Conduct and Business Ethics The ESR Code of Conduct and Business Ethics (Code) sets out the standards we expect every employee to uphold. We also have a Whistleblowing Policy in place to support anyone who comes forward with a query or complaint. More information is available in the Corporate Performance section of this ESG report. 6 ESR Annual Report 2019 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT