MANAGING & DEVELOPING TALENT ESR cares – acting on our inaugural Employee survey findings To follow up on findings from the group-wide Engagement survey held in 2020, ESR appointed employee liaison representatives to identify priorities and recommend response actions. These employee liaison representatives then partnered with Country Heads and the Group HR team to put in place recommended actions. Three priority areas were identified: Communications, Inclusion & Respect / Teamwork and Career Development. Under Communications, we launched Group-wide intranet, MyESR and organised 5 Townhall sessions. MyESR helps foster timely communication of employee news internally, in addition to serving as a one stop platform for staff to access firm resources. This was a collaborative effort among teams in the firm and an important milestone for our employee engagement journey. At Townhall sessions, updates relating to ESR’s latest business were communicated to our staff, including sharing of the roadmap ahead on the integration of ESR and ARA and addressing questions from staff. Under Inclusion & Respect / Teamwork, we organised a webinar “Collaborating Across Culture” in May 2021 hearing from an external expert on culture, leadership and inclusion. This was part of the organisation-wide “Coffee and Learn” series launch. In the “Coffee and Learn” sessions that followed, our very own staff spoke on topics of their expertise to promote internal knowledge sharing, including “Our Future Warehouse – The Impact of New Technology” and “ESG: The what, the why and the path forward…”. Under Career Development, we put in place structured performance review with target setting and formal annual review with focus on development areas. Employees receive feedback from their managers on performance and areas for improvement during this annual exercise, which aims to support our employees in achieving their performance goals and continuously develop their competencies. Our offices continue to support a culture of active learning. For example, in China, we arranged a 7-day Auto CAD certificate training program and in Australia, we obtained corporate membership to the Property Council of Australia, which provides staff access to its comprehensive learning academy and professional development events. Regional offices regularly promote training opportunities and cover employee training expenses for professional membership and examination fees, as well as participation in external training programmes and industry conferences. One highlight under diversity and inclusion is the launch of our ESG Webinar Series: “Celebrating the Women of ESR”. We heard from two speakers - Anne LeBourgeois (Hamilton Advisors) and Pat Dwyer (The Purpose Business), as well as our own colleagues, around the theme of the value and challenges of women at work. COMMUNITY INVESTMENT Converting a 40,000 sqm warehouse into COVID-19 field treatment centre Together with BW1, ESR took part in accelerating the completion of a 40,000 sqm facility in Binh Duong, Vietnam to serve as a COVID-19 treatment centre in response to the challenges posed by the pandemic. In close alliance with the People’s Committee of Binh Duong, where the facility is located, we installed electricity, water, and toilet facilities to prepare the space to be operational ready as a treatment centre. Supporting mental health for our industry – ESR Australia and Healthy Heads in Trucks & Sheds ESR Australia began supporting a new partner in 2021, Healthy Heads in Trucks & Sheds, a non-profit foundation that champions mental health and well-being for workers in road transport, warehousing and logistics industries across Australia. Prior to this partnership, ESR Australia engaged with staff members through a survey to understand charity partnership preferences, which facilitated our choice to ultimately support Healthy Heads in Trucks & Sheds. Please see our ESG report for more details on our work in community investment and the wider Human Centric Pillar. Note: 1 ESR and BW’s joint venture project was completed in January 2022. E S R C A Y M A N L I M I T E D A N N U A L R E P O R T 2 0 2 1 29
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